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resin beach coasters, deep style
  • What are your turnaround and shipping times for Handmade By Crystal B?
    At Handmade By Crystal B, we take great pride in crafting each piece of jewelry with meticulous care and attention. Our standard turnaround time for creating your custom handmade jewelry is approximately 7 to 10 business days. This period allows us to ensure that each item meets our high standards of quality and craftsmanship. Once your order is ready, shipping times vary depending on your location. For domestic orders within Canada, shipping typically takes 3 to 5 business days. For international orders, shipping can take anywhere from 7 to 21 business days, depending on the destination and local postal services. To provide the best experience, all orders come with tracking information so you can monitor your shipment’s progress from our studio to your doorstep. If you require expedited processing or shipping, please contact us directly, and we'd be happy to discuss available options to meet your needs. Thank you for choosing Handmade By Crystal B, where each piece is made with heart and delivered with care.
  • What payment methods do you accept at Handmade By Crystal B?
    At Handmade By Crystal B, we strive to make your shopping experience as seamless as possible. We accept a variety of payment methods to ensure convenience for our customers. You can complete your purchase using major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for those who prefer a secure, quick, and easy online payment option. Additionally, if you wish to use mobile payment services, we accept Apple Pay and Google Pay. Our goal is to offer you flexibility and ease when purchasing our carefully crafted, high-quality handmade jewelry. If you have any other questions regarding payment, please do not hesitate to contact us.
  • What are your shipping and return policies at Handmade By Crystal B?
    At Handmade By Crystal B, we pride ourselves on providing excellent customer service and ensuring customer satisfaction. Our shipping policy includes both domestic and international shipping options. Domestic orders typically take 3-5 business days for delivery, while international orders may take 7-14 business days, depending on the destination. We offer tracking for all shipments to ensure you stay updated on your order's journey. For returns, we maintain a flexible and customer-friendly return policy. If you're not completely satisfied with your purchase, you may return items within 30 days of receipt for a full refund or exchange, provided that the items are in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part. Please note that custom or personalized orders may not be eligible for returns unless they arrive damaged or defective. For any questions or to initiate a return, please contact our customer support team, and we will be happy to assist you. We appreciate your business and strive to craft each piece with quality and heart, ensuring a delightful shopping experience at Handmade By Crystal B.
  • How do I contact you for additional support?
    At Handmade By Crystal B, we take pride in offering exceptional customer service to match the quality of our handmade jewelry. For additional support, you can reach us in several ways. You can email us directly at handmadebycrystalb@gmail.com, where our dedicated customer service team will respond to your inquiry within 24 hours. Additionally, you can fill out the contact form on our website, and we will get back to you promptly. For real-time assistance, feel free to use the live chat feature on our website during business hours. Your satisfaction is our priority, and we're here to help with any questions or concerns you may have about our products or services.
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