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www.handmadebycrystalb.com Privacy Policy

 

Type of website: Ecommerce
Effective date: 1st day of January, 2025

www.handmadebycrystalb.com (the "Site") is owned and operated by Crystal Brunsdon. Crystal Brunsdon is the data controller and can be contacted at:

handmadebycrystalb@gmail.com
(250) 462-5448
779 Government Street

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Clicking the do not collect my data button.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

  1. Location;

  2. Clicked links; and

  3. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;

  2. Email address;

  3. Phone number; and

  4. Payment information.

This data may be collected using the following methods:

  1. Purchasing a good or service.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

  1. Google.

We may share the following user data with third parties:

  1. Links clicked while using site.

We may share user data with third parties for the following purposes:

  1. Targeted advertising.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User
Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

kiefer brunsdon
kieferb341@hotmail.com
________________________________________
779 Government Street

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email.

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  1. Functional cookies
    Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

  2. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

  3. Targeting cookies
    Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's office in the UK, Data protection Commission in Ireland.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, kiefer brunsdon, at:

kieferb341@hotmail.com
________________________________________
779 Government Street

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  • What are your turnaround and shipping times for Handmade By Crystal B?
    At Handmade By Crystal B, we take great pride in crafting each piece of jewelry with meticulous care and attention. Our standard turnaround time for creating your custom handmade jewelry is approximately 7 to 10 business days. This period allows us to ensure that each item meets our high standards of quality and craftsmanship. Once your order is ready, shipping times vary depending on your location. For domestic orders within Canada, shipping typically takes 3 to 5 business days. For international orders, shipping can take anywhere from 7 to 21 business days, depending on the destination and local postal services. To provide the best experience, all orders come with tracking information so you can monitor your shipment’s progress from our studio to your doorstep. If you require expedited processing or shipping, please contact us directly, and we'd be happy to discuss available options to meet your needs. Thank you for choosing Handmade By Crystal B, where each piece is made with heart and delivered with care.
  • What payment methods do you accept at Handmade By Crystal B?
    At Handmade By Crystal B, we strive to make your shopping experience as seamless as possible. We accept a variety of payment methods to ensure convenience for our customers. You can complete your purchase using major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal for those who prefer a secure, quick, and easy online payment option. Additionally, if you wish to use mobile payment services, we accept Apple Pay and Google Pay. Our goal is to offer you flexibility and ease when purchasing our carefully crafted, high-quality handmade jewelry. If you have any other questions regarding payment, please do not hesitate to contact us.
  • What are your shipping and return policies at Handmade By Crystal B?
    At Handmade By Crystal B, we pride ourselves on providing excellent customer service and ensuring customer satisfaction. Our shipping policy includes both domestic and international shipping options. Domestic orders typically take 3-5 business days for delivery, while international orders may take 7-14 business days, depending on the destination. We offer tracking for all shipments to ensure you stay updated on your order's journey. For returns, we maintain a flexible and customer-friendly return policy. If you're not completely satisfied with your purchase, you may return items within 30 days of receipt for a full refund or exchange, provided that the items are in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part. Please note that custom or personalized orders may not be eligible for returns unless they arrive damaged or defective. For any questions or to initiate a return, please contact our customer support team, and we will be happy to assist you. We appreciate your business and strive to craft each piece with quality and heart, ensuring a delightful shopping experience at Handmade By Crystal B.
  • How do I contact you for additional support?
    At Handmade By Crystal B, we take pride in offering exceptional customer service to match the quality of our handmade jewelry. For additional support, you can reach us in several ways. You can email us directly at handmadebycrystalb@gmail.com, where our dedicated customer service team will respond to your inquiry within 24 hours. Additionally, you can fill out the contact form on our website, and we will get back to you promptly. For real-time assistance, feel free to use the live chat feature on our website during business hours. Your satisfaction is our priority, and we're here to help with any questions or concerns you may have about our products or services.
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